Proof of concept for digital solution
Year: 2024
Duration: 4 weeks
Segment: Education - public setor
Methodologies: Design Thinking, Proof of Concept (POC), Facilitation
Team | Role: 2 people | Project Manager and Service Designer
PROCESS AND RESULTS
The project scope included the following phases: planning, workshop facilitation, and systematization of results into a report.
Planning
Scheduling of activities
Review of qualitative interviews already conducted by the client
Immersion in the public education sector
Understanding and alignment with internal stakeholders
Development and preparation of workshop activities and dynamics
Workshops
Two full-day in-person workshops with 16 participants
Journey mapping for Curriculum and Evaluation for the three personas: Department of Education, Pedagogical Coordinator, and Teacher
Ideation based on journey pain points
Conceptualization of solutions prioritized by the group
Proof of concept (POC) of the digital solution through the validation of service cards (features)
Systematization
Transcription of workshop results into a digital format (Miro)
Data analysis and consolidation of insights and recommendations into a final report (Google Slides)
Roadmap of mapped opportunities
A unified journey with a systemic view of Curriculum and Evaluation
*To preserve the names of companies and confidential data, further information can be provided upon scheduling a meeting.
CONTEXT AND OBJECTIVES
A nonprofit institute from a major Brazilian bank that supports and develops management solutions to increase efficiency in public schools in Brazil wanted to conduct a proof of concept and feasibility study for the implementation of a digital solution containing curriculum management and evaluation management modules. Two days of in-person workshops were held in one of the states partnering with the institute, involving selected participants from the Department of Education, regional offices, and schools (pedagogical coordinators and teachers).
CHALLENGES AND LESSONS LEARNED
The initial challenge of the POC was to validate the digital solution collectively without showing the platform to participants, in order to avoid raising expectations, as the state already had legacy systems in place.
Throughout the understanding of the challenge and alignment with the client, the format was established where the main features of the Institute's new solution would be transformed into service cards and introduced during certain activities with the participants. The proof of concept was carried out by validating the features that address pain points in the journey (user stories), as well as ensuring they were in synergy with legacy systems and new digital solution ideas they had developed.
In the end, it was understood that the POC would need to delve deeper into the existing legacy systems in the schools and compare their usage with the value proposition's differentiators for their replacement.